1. Overview

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2. Types of Support We Provide
a. General Inquiries

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b. Order & Payment Support

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c. Seller / Partner Support

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d. Technical Support

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3. Support Channels

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4. Response Time

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5. Limitations of Support

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6. Policy Updates

At Ribi Organics, customer satisfaction is our highest priority. We are committed to providing prompt, transparent, and reliable support to all users — including customers, sellers, partners, and website visitors.

This Support Policy explains how we handle queries, concerns, and requests related to our products, website, and services.

• Information about product features, ingredients, usage, and suitability.

• Assistance with browsing products and understanding categories.

• Guidance on placing orders and navigating the Ribi Organics website.

• Help with order confirmation, order status, tracking, or cancellations.

• Resolution of payment-related issues, including failed or duplicate transactions.

• Assistance with returns, refunds, and exchanges as per our Return Policy.

• Support for seller registration and onboarding with Ribi Organics.

• Assistance with product listings, catalog updates, or compliance requirements.

• Clarifications related to settlements, commissions, and payouts.

• Help with login issues, account access, or profile management.

• Support for website errors, broken links, form submission issues, or performance concerns.

• Reporting and resolution of technical bugs affecting user experience.

You can reach our support team through the following channels:

• Email: info@ribiorganics.com

• Website: Contact Us form available on ribiorganics.com

We aim to acknowledge all support requests within 24–48 business hours. Resolution time may vary depending on the nature and complexity of the issue.

• We do not provide medical diagnosis or treatment advice.

• Product usage guidance is informational and should not replace professional medical consultation.

• Support is limited to services and products offered directly through Ribi Organics.

Ribi Organics reserves the right to update or modify this Support Policy at any time. Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated policy.