At RiBi Organics, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Products may be returned only if:
The product is damaged, defective, or incorrect at the time of delivery.
The return request is made within 3 days of receiving the product.
The product is unused and in its original packaging.
For hygiene and safety reasons, certain items cannot be returned once opened or used. This includes skincare or personal care products that have been opened after delivery.
To request a return:
Contact our support team with your order details and product images.
Our team will review your request.
If approved, we will provide instructions for the return or replacement.
Once the returned product is received and inspected, we will notify you about the approval of your refund.
Approved refunds will be processed within 5–7 business days.
The refund will be credited to the original payment method used during purchase.
If the product is damaged or defective, we may offer a replacement instead of a refund, depending on product availability.
Shipping charges are non-refundable, except in cases where the product was damaged or incorrectly delivered.
If you have any questions regarding returns or refunds, please contact us:
RiBi Organics
Email: info@ribiorganics.com
Website: https://ribiorganics.com